Informativa sui rimborsi

Returns & Refunds

Each piece is made one by one, and by one set of hands from start to finish. Each piece has been through a thorough quality check before being shipped.

We would like to remind you that these bags are also made using scrap materials, even though they are of the highest quality, they are only sample materials and may have defects or imperfections. We see these imperfections as pure beauty and an added value you receive when purchasing a KRNACH bag.

Because It is an upcycled product.

If you have any further questions please do not hesitate to contact us at info@krnach.com, as we are happy to help.

You have 15 days to return your product. 

No exchanges as each product is one of a kind and unrepeatable.

Duties and Taxes

KRNACH is not responsible for customs and duties determined by each country's individual custom agency. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Shipping
To return your product, you should mail your product to:                                     Via Don Bosco 9, 51031 Agliana PT, Italy

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.